Java Justice Program (AKA Our Return & Refund Policy)

Refund & Return Policy

We strive to provide a seamless and satisfying coffee experience. In the rare event that something goes wrong with your order, we're here to help!

What to do if there's a problem with your order:

1. Contact us immediately: Let us know what happened by emailing us return@ethoblend.com.
2. We'll work it out: We'll assess the situation and determine the best way to resolve it quickly and fairly.

Here's how we handle different situations:

• If you made a mistake on your order: (e.g., wrong address, you chose incorrect item or anything from your end and our record shows that ) You'll need to cover the cost of a replacement order.
• If we made a mistake: (e.g., wrong grind, incorrect label and our record shows that it’s from our end ) We'll send you a replacement order at no cost to you, and we'll make sure it gets to you fast!
• If it's a shipping issue: (e.g., damaged in transit, lost package) We'll work with you to find the best solution, whether that means filing a claim with the carrier or sending a replacement. Depending on the situation, you might need to cover the shipping cost of the replacement.

Important Note: We don't accept returns of coffee due to food safety and quality concerns. But rest assured, we'll always make it right if your coffee arrives incorrectly or damaged.

Our Promise to You

Your satisfaction is our top priority. We'll always work with you to find a fair and satisfactory solution to any issues you may encounter.